Returns Policy

Our philosophy is simple, to provide a high quality range of good and services so people like yourself can get out and make memories. Simple right?

But we know from time to time mistakes happen, so whether we haven’t lived up to our own standards, or if you decide black and white film was “so yesterday” we’ll make sure we make things up to you.

That’s why if you receive an item you no longer want, or it arrives damaged you have 30 days to contact us and arrange a refund.

Return Unwanted Goods

In order to get a refund or exchange, items which are no longer wanted can be returned to us by post. You have 30 days from receiving the goods to do this.

We don’t charge a restocking fee, we just ask that in these instances you cover the return postage cost.

How you get it to us is up to you as long as it reaches us in a resalable condition which means unopened and undamaged. We will process the refund immediately on our end, but it may take 3-5 days for the bank to process the payment back to you.

Return Damaged Goods

If the item arrives to you damaged, we will put things right with you either by refunding you the item cost or by exchanging the item for a new one. You must notify us within 30 days of receiving the goods.

We will sometimes ask for the item back, but if we do we usually don’t pass this cost on to you and would supply you with a postage label if need be. We do need proof of the damage so take some photos, and send them over.

Exchanges would be sent out to you in line with our normal shipping policy and refunds would be processed immediately but may take 3-5 working days to get to you.

Limitations & Exclusions

There are some limits in what we can refund:

  • We can’t refund used film

We know its a bummer when you get the film back from the lab and the images aren’t quite right, unfortunately there are too many factors outside of our control to provide assurances that once the item leaves our hands and is put through a camera to offer refunds on items. However please do contact us! Its fair to say we’ve shot some film here in the past, its also fair to say (talking exclusively for myself here) that I’ve shot some film that hasn’t come out right, whether it be light leaks, airport x-ray machines, not setting the ISO properly…. I could go on. Drop us a message and some photos and we’ll try our best to suggest fixes.

  • We can’t refund items we’ve ordered in especially for you

Some of our film (mainly large format) we don’t stock normally, instead we order this in from the manufacturer just for you. This means you’re getting the freshest film available and we don’t have large boxes of 8×10 in the fridge just waiting for you to come along. This does mean that once ordered we’re limited in what we can do if you change your mind.

  • Lab processes cant be refunded if you change your mind

We get started on these quickly once we receive your film so once the balls rolling its hard to hit the brakes. If you haven’t yet sent us your film you are entitled to a refund under our 30 day returns policy.

Have an issue or no longer need something let us know within 30 days and we’ll make sure we put things right.